Contact Us

It's not uncommon for some email providers to send unknown emails to the spam or junk folder. Therefore, please ensure you check all inboxes for your order-related emails. For your convenience, our emails come from the email address no-reply@, so you may want to add this as a safe sender to your email provider. If you still can't locate them, we're more than happy to reissue your tracking number. Please get in touch via the contact form

We are committed to sustainability, which is why we use packaging made from recycled paper to reduce our environmental impact.

Your order will arrive securely packaged in a reinforced plain cardboard box, ensuring its safe delivery. Additionally, our toilet rolls are wrapped in plastic cellophane to maintain their pristine condition during transit. Rest assured, your order will arrive in excellent condition, every time

Absolutely! When placing your order, just select our gift wrap service. We'll ensure that the receipt is removed, and your order will be beautifully wrapped in our special gift wrap, complete with a charming bow on top!"

The dispatch time varies depending on the delivery method you choose. Next day delivery orders are typically dispatched the following working day. Economy class orders are usually dispatched within 3-4 days. Please note that international orders and orders with special requirements may take longer to dispatch

For deliveries within the UK, we use Evri. For international shipping, we rely on Royal Mail. Both courier services offer excellent service at competitive rates, enabling us to maintain affordable prices for our customers."